Terms

Who We Are

This website and the James Sewell Ice Rink are run by Sasquatch Ice Sports, LLC, doing business as Cloudcroft Ice Skating (“we”, “us”). By buying a ticket, registering or booking with us, you agree to these terms.

Tickets & Sessions

• Public skating and stick & puck are booked by session on Reserve a Spot.
• Every session ticket carries Square’s $0.75 service fee, shown beside the price — for example, $25 ticket + $0.75 service fee = $25.75.
• Payment happens on Square’s secure checkout. Your card number never touches our website.
• Each session has limited spots — reserve ahead to hold yours. Once a session is full, it’s full.
• Please arrive on time. Your session ends at its posted time, even if you arrive late.
• Sessions may be adjusted. Weather calls, extra holiday sessions, and anything that changes on the mountain are posted on our Schedule page first.

Weather & Cancellations

This is open-air ice in the mountains, so weather matters. If we close for weather, we’ll rebook or refund — just email us at info@iceskatecloudcroft.com.

Refunds & Exchanges

All sales final — no refunds for no-shows or cancellations. If we close for weather, we’ll rebook or refund — just email us.

Birthday parties have their own booking and cancellation policy — read it on the Parties page before you book.

Waiver & Safety

• Everyone going on the ice is covered by our Participant Liability Waiver, which you read and accept before you buy. Read the full waiver.
• Skating and all rink activities carry real risk of injury.
• Buying for a minor? You confirm you’re their parent or guardian and agree for them too.
• You’ll follow posted rink rules and staff instructions.
• Stick & puck: helmet, gloves and stick required for everyone on the ice.
• Public skating: helmets recommended for young or new skaters. Skate rental is always free.

Parties

Party bookings, payment, guest counts and cancellations follow the party booking and cancellation policy. We’ll reply by email to confirm your date, availability and total before anything is paid.

Privacy

What we collect, why, and the choices you have are in our Privacy Policy.

Contact

Questions about these terms, a weather rebook or a refund? Email info@iceskatecloudcroft.com.

Governing Law

These terms are governed by the laws of the State of New Mexico. If we change them, we’ll update this page and the “Last updated” date above.